Terms and Conditions of Sale
Payment of an order indicates confirmation that the items listed on the order paperwork are true and correct including item codes and description.
Payment in full must be received before the despatch of all orders. A 50% deposit is required to secure all stock for any forward orders more than one week in advance to hold stock. Payment via Credit card attracts a 2.2% surcharge. Other forms of payment accepted are Direct Deposit and Cheque (must clear prior to despatch)
Pricing is subject to change without notice
50% deposit payments must be made to commence work on custom orders. Uniqwa Furniture is not responsible for the delay of delivery due to late payment being received
50% deposit is required to secure stock for all orders. If deposit payment has not been received and stock runs out, the order will be allocated to the next incoming shipment. Uniqwa furniture does not guarantee availability of stock without deposit payments.
24 hours notice is required for all pickups. Goods will only be despatched once final payment has been received. Delivery of product is subject to availability. Please check with our office on availability and product lead-times. The booking of Transport is a complimentary service offered by Uniqwa Furniture who will determine the appropriate shipping mode and carrier. Freight is an additional charge to be added to invoice for payment. Uniqwa Furniture will endeavour to find the best price freight for the appropriate transport required for each order. Orders despatched from trade agency showrooms are subject to the standard delivery fee from our Gold Coast Warehouse. For courier transport, consignment information will be provided for tracking the delivery. Due to the nature of courier transport, we encourage you have “Authority to Leave” on your booking. If “Authority to Leave” is not provided, there may be additional redelivery charges for failed deliveries.
Uniqwa Furniture inspects product and cartons prior to despatch to ensure product leaves our warehouse in the best possible condition. All products should be inspected immediately upon arrival with any damages noted on the delivery paperwork. If any items are received with damages, Uniqwa Furniture must be notified within 48 hours of receipt in order for us to assist in resolving the situation. Uniqwa Furniture is not a carrier and the damages incurred in transport are not the fault or responsibility of Uniqwa Furniture. We will work with you to resolve any issues as quickly as possible, which may
Include making insurance claims, arranging repairs and in some circumstances replacements. Clear photographs of the product and carton damages must support all damages that are reported. Any broken parts MUST be kept and returned together with original cartons. Damaged stock returned with missing parts will not be actioned until all parts have been returned. Uniqwa Furniture will not accept claims after 48 hours of successful delivery. Uniqwa Furniture cannot assist in or be held responsible for damages relating to freight bookings that are made by the client and are independently arranged.
RETURNS / REFUNDS
Uniqwa furniture does not issue refunds. In certain circumstances, we may authorise an exchange. Only faulty or damaged product may be returned and are subject to prior authorisation at Uniqwa Furniture’s discretion. Any returns should be made within 7 days of receiving goods. All items must be returned in original, undamaged packaging with an approved Uniqwa Furniture courier.
Uniqwa furniture does not except exchanges for change of mind purchases. In certain circumstances and under the sole discretion of Uniqwa Furniture, we may authorise an exchange. Additional Transport charges for exchanging product will incur additional transport fees. These fees are not the responsibility of Uniqwa Furniture. Any exchanges must be made within 7 days of receiving goods. All items must be returned in original, undamaged packaging and in original, undamaged condition with an approved Uniqwa Furniture courier. Any items received damaged will not be accepted for return.
Uniqwa Furniture offers 1 year limited warranty from date of sale on Invoice against manufacturing faults, which are determined at Uniqwa Furniture’s discretion.
Uniqwa Furniture manufactures its products from natural materials, recycled timbers and uses hand made processes in many of its products. Irregularities in shapes, colours, surfaces and finishes may be present and these imperfections are celebrated as part of the unique and natural characteristics of our product. Splitting, cracking, natural defects and leeching of natural oils are present in natural timbers and are not considered faults. Oils may leach and cause staining on items in contact with timber. Uniqwa Furniture cannot be held responsible for damages incurred from the leaching of timber oils. Specifications in size, and finish may differ from those stated or shown on our website and the actual items may vary from catalogue or website images. As every monitor displays different colour tones, the colour of pictures on our website and social media cannot be taken as a true colour indication of the actual products.